FAQs

Email to fax is a three-step process, but we assembled a comprehensive list of FAQs (frequently asked questions) and our answers by category. They are intended to help you transition from another provider or from a traditional fax machine. If you have any unanswered questions, please contact our excellent customer support team at 1-(866) 697-7329. They will be happy to assist. In the meantime, we have four primary categories of information (simply click on one of the links in the left sidebar for details):

General FAQs

• the areas we serve;
• acquiring separate numbers for different individuals or departments;
• the number of users permitted per account;
• how to change or upgrade a plan;
• exceeding allowable pages in a month;
• setting access restrictions;
• our junk fax filter;
• receiving multiple pages;
• viruses and attachments;
• our privacy policy relating to advertising and spam;
• toll-free numbers;
• forwarding an existing number to one of ours;
• installing our printer driver;
• porting (moving) an existing number to our service;
• whether a stand-alone machine is needed; and
• printing to fax

Receiving Faxes

:

• turning your service off;
• sending and receiving from a mobile or handheld device;
• the average time it takes to receive a transmission;
• limit on incoming transmissions;
• the type of security we offer;
• the number of email addresses that can receive notifications;
• whether we offer PGP encryption;
• whether our service is HIPAA compliant;
• an explanation about our never-busy service; and
• how to port (transfer) a number to us

Sending Faxes

:

• the best settings for scanning documents;
• sending and receiving transmissions from a mobile or handheld device;
• file formats compatible with our service; and
• using our API;

Technical Issues

:

• failed final call progress (normal busy / busy / busy (TP));
• no answer;
• no remote device;
• special information no circuit detected tone;
• special information intercept tone;
• failed hangup no loop current;
• ringing but no answer (timeout);
• failed alerting no answer;
• unknown country code;
• special information vacant code tone;
• failed hangup: no answer (T.30 T1 timeout);
• network error;
• unallocated number;
• toll-free restricted area; and
• unspecified