System Status

Dec 11, 2024, 11:15am
Our apologies - the provider of our VPN is undergoing unscheduled maintenance so we are intermittently losing connection to our phone services. Please leave a voicemail so we can return your call as soon as we are able, or email into support@srfax.com.

Your patience is appreciated.

Dec 11, 2024, 12:45pm

Provider has identified the issue and is implementing the fix. No ETA on completion. 

We are currently investigating an outbound issue that are causing faxes not be sent and return Hangup: Remote can not receive or send.

1:16 PM PST We have performed some rerouting which looks like has resolved the issue.

1246PM Pacific: Our call centre software is starting to recover and you can start reaching support staff. 

We are currently unable to take calls into our support centre at this time as our call centre software is currently down please email your inquiry into support@srfax.com

We hope to be back online as soon as possible.

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Software provider resolved issue as of 253PM Pacific. Multiple call groups confirmed systems operating normally as of now.

8-20-24 11:17 AM Pacific: Monitoring is now complete, We will be closing this Incident.

8-15-24 9:19 am Pacific: The root cause has been resolved but is continuing to be monitored. No inbound faxes were lost. Outbound faxes affected by the downstream carriers will not be resent. Please confirm on SRFax account status and receipt of faxes.

8-14-24 4:35 PM Pacific: Fax backlog has been fully processed. Email backlog generated by today's fax issue is being worked through. This will affect fax notifications, two-factor authentication, password reset emails, system status updates, etc. We thank you for your patience in this.

8-14-24 12:59 PM Pacific: We have updated our routing and the backlog queue should be cleared within the next 90 mins.

8-14-24 11:59 AM Pacific: Our teams are still actively troubleshooting but have implemented some mitigation steps to begin lowering the backlog of faxes.

8-14-24 8:54 AM Pacific: This issue is Affecting Canadian Customers and affecting outbound only. A percentage of outbound calls are failing with the error code "Invalid Number".  

This has been identified as an issue with downstream carriers whom we are working with in order to resolve this.

16:30 PST Email backlog has been caught up.  The system is now running normally.

15:27 PST Backlog times have been reduced by half and are still being worked on. 

12:22 pm PST We continue to work through the backlog of emails from the incident overnight.

7:53 Am PST We have started to work on our email queue backlog, we do not have an ETA at this time for how long it will take to get it caught up.

6:22 AM PST SRFax mail servers were affected by the global Cloudstrike-Microsoft outage, creating delays in processing emails. There is no loss in fax data.

11:57 Am: Emails are all caught up

8:45 AM: We are starting to see of the issues from this morning get resolved and are not working on the cleanup from this morning, We will continue to monitor the situation.

7:02 AM PacificWe are currently experiencing a delay with our email servers, Customers may have trouble receiving emails from us at this current time, We have engaged our engineering team and are currently working on the issue

8:16 Am Pacific Email server has been rebooted, emails should be working normally, we'll continue to monitor.

6:58 am Pacific: Email should be flowing again. We will monitor the situation, Emails may be delayed to inboxes during this time.

6:24 am Pacific: We are currently investigating an issue with our mail servers.

Inbound/Outbound Notifications will not be working at this time. 

email2Fax will not be working at this time

Please give us a call if you are experiencing Technical Support Issues at 1-866-554-0263

We are currently experiencing a delay in delivering emails to clients.  These emails include fax notifications, sign up emails, forgot password emails, and 2 factor authentication emails.

This issue will not impact sending or receiving faxes and there will be no loss in fax data.

Technical resources are actively working on this issue.

UPDATE: The issue has been resolved and normal email delivery has been restored.