Fax To Email Guide

For HIPAA-compliant faxing for healthcare providers, or for secure business and personal faxing, topics in this guide include the following:

 

• email to fax with or without a cover page;
• faxing to multiple numbers (using your password if you set one); and
• tips for achieving the best transmission quality.

 

You might also wish to visit our How SRFax Works page, which shows you how to get started in three simple steps.

 

In addition, we have frequently asked questions (FAQs) posed by our clients, but first you might like to read our awesome customer reviews! If you have questions, feel free to contact our customer service team at 1-(866) 697-7329, and if you prefer to see how our service works before signing up, visit our Send Me A Fax page (it is free!).

 

You are able to send a fax to a single number or broadcast a fax to a maximum of 50 fax numbers. When sending a single fax you can send a fax with or without a cover page. When sending a fax to a single number simply send an email to the fax number followed by “@srfax” (e.g. [email protected]). If you have set the password as required in the settings for “Sending Faxes”, then it is mandatory to enter your password on the subject line so that it can be verified.
It is also preferable to send the Email as a “Plain Text” email and not HTML to ensure maximum compatibility.

Sending a Fax without a Cover Page

To send a fax without cover page fields, enter the fax number followed by “@srfax” in the “To:” address field. Note that you will have to attach a file to be faxed and remember to place your password in the subject line as shown below.

Example:

A. Send a fax to 1-413-283-8709 without cover page fields.

[email protected]

SRFax will only accept email messages destined for outgoing faxes from valid SRFax users. The from field of the e-mail message must match an email address specified as an authorized user in your settings for Sending Faxes.

The message body will be ignored when sending a fax without a cover page.

To check on the status of the fax, go to the Faxes Outbox folder. An e-mail with the final status of the fax will be sent to the Email addresses entered in the settings for Sending Faxes.

Sending a Fax with a Cover Page

If a name is assigned to the email address you are sending to (If a name is allocated to a fax number the email address will be displayed as follows “Joe Black <[email protected]>”) then the system will automatically place that name in the “To” field, the subject line of the Email will automatically be placed in the “Subject” field of the cover page and the body of the Email will be placed in the “Comments” of the cover page.

To override the default settings you can use the following parameters to send a fax with a cover page which will populate the selected cover page:

To=NameOfPerson
Co=CompanyName
CP=B,S,C
or P (Blank, Standard, Company or Personal
AC= Reference number
Retries=Number of times we are to retry sending
the fax – 0 – 6 times (default is 6)
Pass=YourPassword
Sub=SubjectOfYourFax

The cover page parameter fields MUST be separated by a forward
slash /.
Specify only the parameters you need.

Examples:

A. Send a fax to 1-413-283-8709 with the subject field of the cover page and no
password filled.

Send Email To: [email protected]
Subject Line: Information as
requested

B. Send a fax to John Smith at 1-413-283-8709 with no password

Send Email To: [email protected]
Subject Line: To=John Smith /
sub=Information as requested

C. Send a fax to John Smith of ABC Inc, at 1-413-283-8709 with a billing code
and a password

Send Email To: [email protected]
Subject Line: Co=ABC Inc. /
Pass=123456 / To=John Smith / ac=1234 / sub=Information as requested

D. Send a fax to John Smith of ABC Inc, at 1-413-283-8709 using the Company
cover page.

Send Email To: [email protected]
Subject Line: Co=ABC Inc. / To=John
Smith / cp=c / sub=Information as requested

Notice that the you can put the cover page fields in any order and the field
names are not case sensitive. You must however split each field with a forward
slash “/”.

SRFax will only accept email messages from authorized users specified in the settings for Sending Faxes.

The message body will be placed in the comments of the fax cover page and can be plain or HTML text, with or without attachments.

To check on the status of the fax, go to the Faxes Outbox folder. You will also receive an e-mail with the final status of the fax.

Sending a Fax to Multiple Fax Numbers

To send a fax to multiple fax numbers just place multiple [email protected] fax numbers. You can send to a maximum of 50 email addresses (fax numbers) at a time. Since the fax is going to more than one number, no cover page will be sent.

Examples:

A. Send a fax to the following numbers:  413-283-8709
515-352-9028  428-523-9932

Send Email To: [email protected]; [email protected];
[email protected]
Subject Line:

SRFax will only accept email messages from authorized users specified in the settings for Sending Faxes.

To check on the status of the fax, go to the Faxes Queued folder. You will also receive an e-mail with the final status of the fax.