Past Events
UPDATE: The backlog has been cleared and faxes are now being processed normally.
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UPDATE 3/04 13:32 Pacific: We are seeing a steady decrease in processing queues and significant improvements in delivery times for notification emails and account posting.
Our teams continue to monitor the system closely to ensure full stability. We will provide a final update once the backlog is completely cleared.
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We are currently experiencing a slow down in processing faxes after transmission has been completed. This will result in delays in getting notification emails and having faxes placed on accounts. There is no loss of data as all faxes, both sending and receiving, are being transmitted in a timely manner.
Teams are actively working on this and we will update this status as soon as possible.
***UPDATE***
The slow down has been resolved and all faxes are not being processed normally
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We are currently experiencing a slow down in processing faxes after transmission has been completed. This will result in delays in getting notification emails and having faxes placed on accounts. There is no loss of data as all faxes, both sending and receiving, are being transmitted in a timely manner.
Teams are actively working on this and we will update this status as soon as possible.
UPDATE 2/11 08:30 Pacific: All systems have returned to normal operations. The processing backlogs for both inbound and outbound faxes in the US and Canada have been fully cleared. We appreciate your patience while our teams resolved this issue.
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UPDATE 2/10 15:28 Pacific: Inbound notifications have been completed. Backlog for outbound is still being processed.
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UPDATE 2/10 12:18 Pacific: Upon further investigation, Canadian faxes were determined to be affected as well. Backlog is being processed for both countries.
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UPDATE 2/10 9:53 Pacific: Delayed faxes are being processed. No ETA for working through the backlog.
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We are currently experiencing delays in sending and receiving faxes for US customers.
Faxes are being processed, but are delayed moving to the "Sent" or "Received" status, which is what triggers the notification.
This is actively being investigated by all teams.
**Update**
This issue has been resolved and all delayed faxes have been sent to the appropriate accounts. All inbound systems are now functioning normally.
**Update Jan 16 3:15pm Pacific
Issue discovered to be a delay in synching new numbers with the database which leads to the system being unable to find recipient accounts. Synch will be completed about 9pm and then faxes received during the delay will begin to be added to accounts.
The investigation has discovered this has affected approximately 100 numbers - as previously mentioned new sign ups and numbers that completed porting in today.
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There is an issue for any fax numbers activated today (Jan 16) in not receiving faxes. This has been escalated with most urgency and is currently being worked on. This includes accounts created today and numbers that completed porting in today.
Sent faxes are not affected. Accounts that were created before today are not affected.
Faxes are not lost, there is a delay in moving received faxes onto the accounts with numbers activated today.
Thank you for your patience.
**Update 2025-11-25 2:10 pm Pacific**
All faxes that were delayed being moved into SRFax accounts from Friday and Monday are now on the SRFax accounts.
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**Update 2025-11-25 10:18am Pacific**
Redriving of received faxes is continuing smoothly. Expected to be completed or near-fully completed by 1pm Pacific.
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**Update 2025-11-24 1:24pm Pacific**
Inbound and outbound fax traffic for US customers is now working as intended. Faxes received during the incident will begin to appear on affected accounts as the backlog is worked through.
This does take time as each affected account inbox is manually confirmed for thoroughness. Thank you for your patience.
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**Update 2025-11-24 10:37am Pacific**
Outbound faxing for US customers has been restored. While working through inbound backlog, an adjacent issue was discovered. This has already been halted and recovery process will begin soon, with backlog inbound processing to restart once recovery is completed.
No faxes will be lost. We apologize for any delays.
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2025-11-21 11:17:47
We are currently experiencing an issue with sending and receiving faxes for US customers. For outbound faxes, the issue has been corrected and we are currently working through the back log faxes. We are also actively working on a solution for inbound faxes and will have them correctly delivered to client account as soon as possible. It is important to note that this issue is only causing delays and there is no loss of data for either inbound or outbound transmissions.
**Update 2025-11-22 10:17**
Outbound and new inbound faxes are been restored to normal operations. We are working on the backlog of inbound faxes that were received during the issue. We will update this status again soon with a progress update.
**Update 2025-11-22 20:09**
We are continuing to work on the backlog of inbound faxes and will update again as soon as possible
**Update 2025-11-23 14:02**
Backlog of inbound faxes processing. Will update soon with an estimate on time of completion
**Update 2025-11-26 08:45**
All faxes have been restored and inbound and outbound operations have returned to normal.
Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution.
13:39 Aug 26 2025: Delay is resolved
UPDATE
The issue with the carriers has been resolved. The backlog has been processed and normal fax processing has resumed.
We are currently experiencing a carrier related issue with is slowing down the sending and receiving of faxes within Canada. There is no loss of data, and once the issue is corrected, the delayed faxes should process normally. Technical teams are working with our carriers to resolve this issue as quickly as possible.
**Update**
All delays have been cleared and normal processing is resumed.
SRFax is currently experiencing a slow down in processing inbound and outbound faxes. This delay is in placing faxes onto accounts and processing email to fax requests. Faxes are still transmitting properly and there is no loss in data.
Technical teams are actively working on this and we will update this status as soon as there is a resolution.
4/23/25L 12:19 PM Pacific: Frontend of the website should be working now. We will continue to monitor.
We are aware of an issue that is preventing the front end of the website from being displayed and causing a 504 error. We are currently investigating and hope to have it resolved soon.
3/02 7:50 am Pacific: Older faxes have been redriven to accounts, Inbound should now be working as intended. We will continue to monitor.
3/01 9:17 pm Pacific: We have finished running the script and any new faxes should now be able to be received. Our teams are currently working on getting the older faxes re-driven to accounts.
3/01 9:00 AM Pacific: Our team is still working as quickly as possible to get the inbound faxing services restored for our American customers
2/28 6:50 PM Pacific: All new outbound faxes are working as intended. Backlog for outbound faxes before fix is still being worked on. Script to fix inbound faxes to call & download to accounts is running. Next update 9am Pacific, March 1.
4:25 PM Pacific: Issues have been identified. Outbound has been resolved and now backlog is being worked through.
Inbound delays are actively being worked on. No ETA.
1:10 PM Pacific: Our teams continue to work on the issue affecting our American customers regarding outbound and inbound faxing, NO ETA at this time.
1130 AM Pacific: Our team is still working on a resolution regarding the sending and receiving issue that is affecting our American customers. We hope to have another update soon
We are currently investigating an issue with U.S Inbound & Outbound faxing. Once we have more info we will post another update.
No faxes will be lost, but you will experience some delays.