Past Events
**Update 2025-11-25 2:10 pm Pacific**
All faxes that were delayed being moved into SRFax accounts from Friday and Monday are now on the SRFax accounts.
*********
**Update 2025-11-25 10:18am Pacific**
Redriving of received faxes is continuing smoothly. Expected to be completed or near-fully completed by 1pm Pacific.
*********
**Update 2025-11-24 1:24pm Pacific**
Inbound and outbound fax traffic for US customers is now working as intended. Faxes received during the incident will begin to appear on affected accounts as the backlog is worked through.
This does take time as each affected account inbox is manually confirmed for thoroughness. Thank you for your patience.
*********
**Update 2025-11-24 10:37am Pacific**
Outbound faxing for US customers has been restored. While working through inbound backlog, an adjacent issue was discovered. This has already been halted and recovery process will begin soon, with backlog inbound processing to restart once recovery is completed.
No faxes will be lost. We apologize for any delays.
**********
2025-11-21 11:17:47
We are currently experiencing an issue with sending and receiving faxes for US customers. For outbound faxes, the issue has been corrected and we are currently working through the back log faxes. We are also actively working on a solution for inbound faxes and will have them correctly delivered to client account as soon as possible. It is important to note that this issue is only causing delays and there is no loss of data for either inbound or outbound transmissions.
**Update 2025-11-22 10:17**
Outbound and new inbound faxes are been restored to normal operations. We are working on the backlog of inbound faxes that were received during the issue. We will update this status again soon with a progress update.
**Update 2025-11-22 20:09**
We are continuing to work on the backlog of inbound faxes and will update again as soon as possible
**Update 2025-11-23 14:02**
Backlog of inbound faxes processing. Will update soon with an estimate on time of completion
**Update 2025-11-26 08:45**
All faxes have been restored and inbound and outbound operations have returned to normal.
Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution.
13:39 Aug 26 2025: Delay is resolved
UPDATE
The issue with the carriers has been resolved. The backlog has been processed and normal fax processing has resumed.
We are currently experiencing a carrier related issue with is slowing down the sending and receiving of faxes within Canada. There is no loss of data, and once the issue is corrected, the delayed faxes should process normally. Technical teams are working with our carriers to resolve this issue as quickly as possible.
**Update**
All delays have been cleared and normal processing is resumed.
SRFax is currently experiencing a slow down in processing inbound and outbound faxes. This delay is in placing faxes onto accounts and processing email to fax requests. Faxes are still transmitting properly and there is no loss in data.
Technical teams are actively working on this and we will update this status as soon as there is a resolution.
4/23/25L 12:19 PM Pacific: Frontend of the website should be working now. We will continue to monitor.
We are aware of an issue that is preventing the front end of the website from being displayed and causing a 504 error. We are currently investigating and hope to have it resolved soon.
3/02 7:50 am Pacific: Older faxes have been redriven to accounts, Inbound should now be working as intended. We will continue to monitor.
3/01 9:17 pm Pacific: We have finished running the script and any new faxes should now be able to be received. Our teams are currently working on getting the older faxes re-driven to accounts.
3/01 9:00 AM Pacific: Our team is still working as quickly as possible to get the inbound faxing services restored for our American customers
2/28 6:50 PM Pacific: All new outbound faxes are working as intended. Backlog for outbound faxes before fix is still being worked on. Script to fix inbound faxes to call & download to accounts is running. Next update 9am Pacific, March 1.
4:25 PM Pacific: Issues have been identified. Outbound has been resolved and now backlog is being worked through.
Inbound delays are actively being worked on. No ETA.
1:10 PM Pacific: Our teams continue to work on the issue affecting our American customers regarding outbound and inbound faxing, NO ETA at this time.
1130 AM Pacific: Our team is still working on a resolution regarding the sending and receiving issue that is affecting our American customers. We hope to have another update soon
We are currently investigating an issue with U.S Inbound & Outbound faxing. Once we have more info we will post another update.
No faxes will be lost, but you will experience some delays.
We are currently investigating a sending issue with our American customers receiving the Bad Tiff error message when sending faxes.
We have escalated the matter to our engineering teams.
Update: Jan 29, 2025, 20:10 Pacific : Technicians have mitigated issue, will continue to monitor with update expected at 16:00 Pacific, Jan 30.
Update: Jan 30, 2025, 16:50 Pacific : All traffic has been routed away from processes causing errors and permanent fix will be implemented next week.
2025-01-03 17:01
The billing fix was unable to be pushed through until yesterday. As of now, all customers with bill days 21-28 and 1 have been caught up. Customers with a bill day of the 2nd or later will be delayed until Monday while the finance team settles year end.
We are aiming to have pagination on the Faxes Queued page fixed the week of January 13. You can work around this display issue by changing how many faxes on a page you can view (this is found under "Settings" - "General".
2024-12-27 10:39am Update
We are aiming to have a fix deployed the evening of Monday, Dec 30th. This hotfix will partially fix pagination on the Queued Faxes page and billing processes will begin later on Tuesday, Dec 31st.
Customers with bill days 21-28 will be run then and invoices issued.
Customers with declined credit cards will be on an adjusted notification schedule, but final payment is still due before January's billing.
2024-12-20 20:35:49
Due to the database update earlier this week, the processes for updating page counts / rating usage and generating invoices have been compromised.
This does not affect any mechanical aspect of using your account or fax transmissions.
When you log into your account, your pages used may be incorrect - please take note of your bill day and you can use the Call Log Report under Faxes to view your usage from the last bill day to the day before (ie, if your bill day is the 4th, you would view from the last 4th of the month to the following 3rd of the month).
Please reach out to support if you need assistance with your page count, unfortunately with the holidays, we are short on resources for a fast fix but it is in the works.
Billing will be delayed until this is sorted, and we apologize for any inconvenience. Payments can be manually processed by our billing team if you wish, otherwise, we understand waiting for your invoice.
Thank you for your patience and understanding at this time of year.
Update 5:00 PM Pacific everything should be back to Normal
Update 12:23 PM Pacific: We are still experiencing issues with our email servers Outbound emails does look like it has been caught anything Inbound is still suffering from delays (Email2fax)
We are currently investigating an issue with our email servers being backed up from this mornings incident and are getting it caught up.
This will include all email notifications(sending/receiving/failures),Password reset links, two-factor auth codes, email2fax .
Dec 11, 2024, 11:15am
Our apologies - the provider of our VPN is undergoing unscheduled maintenance so we are intermittently losing connection to our phone services. Please leave a voicemail so we can return your call as soon as we are able, or email into support@srfax.com.
Your patience is appreciated.
Dec 11, 2024, 12:45pm
Provider has identified the issue and is implementing the fix. No ETA on completion.