No, we provide you with a fax number and all you need is an Email account or a web browser to send and receive faxes. If you need to send an original document with signatures you can scan them into your computer and then send them via SRFAX.

Faxes sent to your SRFAX assigned number or SRFAX 800 fax number are received by our servers. As soon as transmission has completed we then send you an Email with the fax as an attachment.

YES. This does however depend on if we have local access in your city. For a list of cities that we have local access in click here

NO. All you need is an email account and we will provide you with a SRFAX number.

YES there are a couple of ways. You can simply get your telephone service provider to forward all calls made to your existing fax line to your new SRFAX number. This way you keep your separate fax line for outgoing faxes and as a spare line however you pay for the line. Some phone lines have a call forwarding feature already available. See your providers documentation or send us an email at support@srfax.com and we will be happy to help.

YES. Our Toll-Free numbers are available throughout North America and there is no additional cost to using Toll-Free numbers.

There are two ways of doing this. You can simply get your telephone service provider to add a feature called "Call Forwarding" to your existing fax line. This will allow you to forward all calls made to your existing fax line to your new SRFAX number. This way you can keep your existing fax line which can be used for outgoing calls, but you pay for that.
Alternatively, phone companies will allow you to cancel the "line" but keep the "number". All calls are redirected to another "line" such as your SRFAX number. Because you no longer have a "line" your cost is reduced. Talk to your service provider for more information.

SRFAX provides you with just one fax number however with our system you can receive several faxes simultaneously for your fax number thereby eliminating busy signals on your fax line.

NO. We do not sell advertising space and we will not sell, lend or pass on your information to any third party.

We scan all attachments prior to being emailed. TIF & PDF attachments we send you are 100% virus free and safe.

YES. Both TIF and PDF attachments can have many pages in one (multi-page) file.

You can notify or cc (carbon copy) an unlimited number of email addresses for both faxes received and faxes sent.

Whenever you are logged into your account on SRFax to view or send faxes you will be in a Secure session. We use the latest SSL certificates with 256Bit encryption for these sessions. If you are concerned about the fax being emailed to you because you are not on a secure email provider, then you can set your preferences to notify you of a incoming fax but not to attach the fax. This way you will know to log into your SRFax account and retrieve the fax online under our secure connection.

YES. SRFax is fully compatible with all makes of handheld devices.

NO. If you exceed the number of free pages in your package, you will be billed for the excess pages.

You can block junk faxes by adding the sender's fax number or SSID to your list of blocked callers. When a fax is received and the sender is found in your blocked callers list, the fax will be placed into your "Junk Faxes" folder and kept there for 7 days after which it will automatically be removed. NO notifications are sent for Junk faxes.

On average we send the email with the attachment within 30-60 seconds of receipt of the last page transmitted. We have no control over the time it takes to reach you as this is dependent on your email service provider. Generally this should not take more than a minute.

The "Ultra Lite" and "Lite" plans allow for up to 9 users per account. The "Small Business" and "Large Business" plans allow for an unlimited number of users and you can allocate numbers to each additional user for a small monthly fee. With the larger plans the users can have thier own login account and will not be able to view faxes other than their own.

We support the following file formats for sending faxes by email or from our web site interface;

Compressed Files

• Zipped Files - zip
  A compressed file can contain any number of files in the formats listed below.

Document Files

• Adobe Acrobat File - pdf
• Microsoft Word Document - doc, docx
• Microsoft Excel Spreadsheet - xls, xlsx
• Microsoft PowerPoint Presentation - ppt
• .rtf - Microsoft Rich Text Format - rtf
• .wri - Microsoft WordPad Document - wri
• Text File - txt

Image Files

• Adobe Digital Negative - dng
• Adobe Encapsulated PostScript - eps, epi, ps, ai
• Adobe Photoshop Document - psd, pdd
• Adobe Portable Document Format - pdf
• Aldus Placeable metafiles - apm
• Alias Wavefront PIX - pix
• Amiga Interchange File - iff, lbm
• AT&T Multigen ICN - icn
• Biorad confocal image - pic
• CALS type 1 and type 2 - cal, cals
• Canon photo RAW CRW - crw
• Canon photo RAW CR2 - cr2
• Cineon Image File Format - dpx
• Compuserve RLE - rle
• Creo photo RAW - mos
• DCX - Multipaged PCX - dcx
• Dicom Medical Image - dcm, dicom, dic, acr
• Direct Draw Surface - dds
• Dr. Halo - cut
• Enhanced Metafiles - emf
• FlashPix Format - fpx, mix
• FUJI photo RAW - raf
• GEM Raster Image - gem, img
• Graphics Interchange Format - gif
• Group3 1D Fax File - g3
• Group4 Fax File - g4
• HDRI Radiance - hdr, rgbe, xyze
• ICA Image Object Content Architecture Format - ica, mda, psg
• JPEG Network Graphic - jng
• Joint Belevel Image Expert Group - jbg, jbig
• Joint Belevel Image Expert Group 2 - jb2
• Joint Photographic Experts Group - jpeg, jpg, jpe, jfif, htm
• Joint Photographic Experts Group 2000 - p2, jpc, j2k, jpx, j2c
• KOALA Paint - koa
• Kodak Photo CD - pcd
• Kodak photo RAW - k25, kdc, dcr
• Logitech Fotoman Pixtura - pxn
• MacDraw - mac
• Macintosh picture - pict, pct, pic
• Microsoft Image Document - mdi
• Mamiya photo RAW - mef
• Microsoft Access snapshot file - snp
• Microsoft Paint - msp
• Minolta photo RAW - mrw
• MS Windows Animated Cursor - ani
• MS Windows Bitmap (with RLE) - bmp, vga, rl4, rl8, sys, bmp, dib, rle
• MS Windows Cursor - cur
• MS Windows DIB - dib
• MTV Raytracer - mtv
• Multiple Network Graphic - mng
• NEC PowerVR texture - pvr
• Nikon photo RAW - nef
• Olympus photo RAW - orf
• Open EXR - exr
• OS/2 Bitmap Array - bmp,bga
• OTA Nokia Logo Bitmap - otb, gsm
• Paint Shop Pro File Format - psp
• Pentax photo RAW - pef
• Palm Pilot Image File - pdb
• Panasonic RAW - raw
• PhaseOne photo RAW - tiff, tif
• Pixar Picture - pxr
• Portable Network Graphics - png
• Portable Bitmap - pbm, pnm
• Portable Graymap - pgm, pnm
• Portable Pixelmap - ppm, pnm
• Portable Anymap (PNM) - pbm, pgm, ppm, pnm
• Portable Anymap (PAM) - pam
• Portable Floatmap - pfm
• Preliminary BigTIFF - tif, tiff, btf, tf8
• Psion series 3 bitmap - pic
• RAW - raw
• Samsung photo RAW - tiff, tif, pef
• Scitex CT - ch, ct, sct
• Softimage PIC - pic
• Structure Fax Format - sff
• Silicon Graphics Image - sgi, rgb
• Softimage PIC - pic
• Sony RAW File - arw, srf, sr2
• Symantec WinFax Format - fxm, fxr, fxs, fxd
• SUN Raster File - sun, ras
• Tag Image File Format (all types, revisions and so on) - tif, tiff
• Truevision Targa - tga, vst, vda, icb, tpic
• Utah RLE raster - rle
• VICAR Video Image Communication and Retrieval - vic, vicar, img
• Wavefront RLA - rla
• Webshots Image, Collections and Downloaded - wb1, wbc, wbz
• Windows Clipboard - clp
• Windows GDI+ dual metafile - emf
• Windows GDI+ metafile - emf
• Windows metafiles - wmf
• Wireless Bitmap (Level 0) - wbm, wbmp
• Word Perfect Graphic - wpg
• XWD X Windows system window dump - xwd, x11
• X11 Bitmap - xbm
• X11 Pixmap - xpm
• ZSoft Paintbrush PCX - pcx, pcc

YES. SRFax is fully compatible with all makes of handheld devices.

Absolutely. One of the benefits of SRFAX is that your faxes become as personal and private as your email. As a members of our service you will be able to create additional fax numbers for your account. There is a charge for the additional numbers.

A confirmation Email is sent for all faxes sent through SRFAX. This Email will confirm that the fax was successfully sent or inform you after 6 tries that it failed. The reason for the failure will also be provided.

Scanning documents can be a challenge especially when you are not familiar with all the options available to you. Most scanning software have pre-loaded options to make it easier but this does not mean it is the best when it comes to faxing documents. So, what file format and resolutions should you be using for scanning?

Although there is no simple answer because of all the various scanning software available, here are a few things to take into consideration to ensure the best quality for faxing.

1. File Type / Format

While SRFax can handle many different file types, some file types are better than others. For multipage documents see if your scanning software can scan to a multipage TIFF file (TIFF Class F) or a PDF file as these are your best options. The TIFF Class F file specification was created specifically for fax documents. Please be aware that there are several different types of TIF file specification, and unless your scanner software explicitly states that the TIF file is TIFF-F (Class F), Group III fax or Group IV fax, it may not support the multi-page format suitable for fax documents. Other file types such as GIF, PNG and JPG will work, but are incapable of containing multiple pages, so you would have to scan each page of your document to a separate file and submit each file to our system individually. If your document is more than a few pages, this process could become very tedious.

2. Resolution

If you are scanning documents, your scanner software should allow you to set the resolution (measured in DPI or "Dots Per Inch") of the scanned image. Fine mode fax is 204 x 196 dpi and Standard mode is 204 x 98 dpi, so 200 DPI is adequate for both Fine and Standard resolution faxes.

3. Scan Quality

There is no point in scanning your documents in color as the receiving fax machine can only produce a Black & White image. We recommend you scan your documents in "Black & White" to produce a crisp, high contrast image. The key to getting clean looking faxes from a scanner is to make sure the brightness and contrast settings of your scanning software produce "crisp" images so there is as little grayscale in your image as possible. The text and any line art should be as dark as possible and the whitespace should be completely white and free of any "haze" or grayscale. However, sometimes you will intentionally want detailed grayscale images if you are faxing a detailed photo or image.

4. File Size

If you use the above settings and file sizes, any single page scan should NOT exceed 500Kb in size. This is a guideline only but if you find your scan to a TIF file comes in at 20 Meg in size you have the wrong TIFF type and the file will be too large to send. We hope these guidelines help you and if you continue to have difficulties, please do not hesitate to call our support line and we will help you.